Customer Service



Clean your treasured jewelry with a soft cloth. Avoid contact with cleaning agents and beauty products. Always put your jewelry and handbag away for safekeeping in the package provided for longer lasting brilliance.

Follow care instructions for clothing in the product description of each item. Dry clean delicate fabrics. Wash gentle, hang to dry all pieces if dry cleaning is not receommended.


Katherine Karambelas jewelry collections are handmade and made to order. For this reason we do not carry stock for all styles (specifically initial pieces, slider bangles & necklaces, charms, and handbags). Orders can take up to 2 weeks to ship, however the current situation of our world has increased this to up to 3 weeks. Our goal is to send your new treasures in a timely manner! Customers must be aware of this production & design situation. 

Ready to wear collections & handbags ship within 3-7 business days unless otherwise stated or advised.



Katherine Karambelas offers 15 days for a return. Merchandise in its original unused condition and packaging must be returned and received by our team within the 15 day window following original receipt of the order by the customer. To start a return please email

Katherine Karambelas reserves the right to refuse damaged, altered or worn merchandise in which case a refund will not be granted.

All refunds will be made to the original form of payment excluding shipping costs & duties. Please wait 5-7 business days for your bank institution to process the refund.

For exchanges, please email to begin the request process.

Customers are responsible for shipping returns.

Katherine Karambelas is not responsible for lost items or packages sent to the wrong address. 



Custom orders and designs are non-exchangeable or refundable. 



All Katherine Karambelas collections are handmade in and shipped from Montreal, Canada. The customer takes full responsibility to pay for international taxes and duties (if any). All shipping & handling charges for Canada and United States of America are calculated through Canada Post and USPS and will be shipped through these carriers. All orders are insured. International orders are calculated and shipped through UPS. Taxes and duties will not be refunded by Katherine Karambelas in the event of a return.



Orders on our site are processed in Canadian Dollars (CAD). 



To become a Katherine Karambelas stockist please email



We do not sell, trade or transfer any personal information uploaded by customers.

Personal customer information is used to personalize the site and keep an internal data of orders and customers processed.

Katherine Karambelas owns all images uploaded to and on all social media platforms including Facebook, Instagram, Pinterest, Snapchat, Twitter (unless otherwise stated). If you would like to use one of our original images, please contact 

Covid-19 Safety measures

We are committed to following the regulations set in place by our Canadian government and have taken precautions ourselves. Our design & shipping stations are regularly cleaned to keep our staff and clients safe. Orders may be delayed due to production and shipping delays. We appreciate your patience and understanding.

"In unprecedented times we must see the bright opportunities the Universe provides. Stay safe, stay cozy, and do the things you wanted to do when you didn't have the time. Reorganize, create, reimagine, and shop online in peace! We also want to make sure our social media platforms remain a place where we can come together in positivity & build a stronger future. Join us on Instagram & Facebook: @katherinekarambelas."

-The Katherine Karambelas Family